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BIS DESIGNS RELEASES MOBILE APP TO STREAMLINE CUSTOMER EXPERIENCE
Robertsdale, AL (April 4, 2017) –BIS Designs, experienced web design and digital marketing firm on the Gulf Coast, releases newly developed mobile app to make the customer experience easier and more convenient. Businesses can now download the BIS Designs app from Google Play or the Apple Store.
With the app, clients can submit tickets, view upcoming company events and receive alerts and notifications. As a special incentive, BIS Designs will post in-app specials that will only be released to those who have the app.
The app can be downloaded by visiting askbisdesigns.com/bis-designs-app.
Phillip Long, CEO of BIS Designs, stated, “It’s exciting to provide this type of technology and service to our clients. Now, they can simply submit tickets through the app and even request appointments with our staff.”
To learn more about BIS Designs, call 251.410.7601 or visit www.askbisdesigns.com.
About BIS Designs
BIS Designs provides web design and digital marketing services to hundreds of small and medium businesses in the local market. With the solid understanding that marketing is vital to the success of your business, BIS Designs is de-bunking the “if you build it, they will come” myth by providing the highest quality web design and digital marketing solutions available. Headquartered in Robertsdale, Alabama, BIS Designs has been serving Gulf Coast businesses for over 6 years. Learn more at www.askbisdesigns.com.
About BIS Technology Group
BIS Technology Group is the technology leader on the Gulf Coast and is comprised of four divisions: information technology, web design & digital marketing, office equipment and business consulting. Together these divisions help local businesses exceed expectations and allow them to grow to their full potential while minimizing risks. BIS is located in Robertsdale, AL. To learn more about BIS Technology Group, visit bistechnologygroup.com.
By now, you’ve probably heard that video marketing is all the rage. It’s evidently more impactful and can engage many more people on social media networks than a post with an image alone could. You may be saying, “Yeah, that sounds great, but I don’t have the time and the resources to make a video!” Well, don’t throw the idea away just yet.
What if we told you that within just a few hours, you could have enough video content for almost a whole year to dole out each month? There are many styles of videos for marketing and some will take much longer to make. However, a simple Q& A style video can be done relatively quickly and provides numerous beneficial results to your marketing.
Before you take your first stab at making a video, keep in mind the following pointers to get the most out of your work:
Ideally within 1st 10 seconds or less, appeal to the viewers’ emotions by addressing particular pain points, concerns, or other impassioned viewpoints.
Determine what your ultimate goal is for the video, i.e. visiting your website, sharing the video, etc. and incorporate that into a straightforward CTA usually toward the end of the video, such as “Learn more at (insert url).”
What you write about in the text for the video post is very important and should be used as the bait & hook to the video. Be sure to not spam it with hashtags.
One study found that 85% of Facebook videos are watched without sound. The video needs to be able to attract attention without sound, meaning an aesthetically pleasing background and camera quality is important, but so is the need for subtitles. Facebook offers this as an option now. Contact us if you want more specifics!
Depending on the platform the video is posted on, make sure you know how to read the metrics, i.e. the number of shares, the amount of engagement, and the number of clicks to your site.
Make sure you have a good audio (lavaliere wireless microphone), a clear and aesthetically pleasing, but not distracting background, and that you’re discussing something that you are passionate about.
While it would certainly be easier to share the same link across all channels, Facebook’s algorithm favors videos placed directly onto their platform more than links. Doing it this way will create greater organic reach, especially on Facebook.
The text you include in your post about the video won’t be searchable, but the headline and descriptions you post with your video will. Try to include those keywords or phrases you think viewers would be searching for to help them find your content, and include a couple relevant hashtags on platforms like Twitter and Instagram to boost search results.
It’s important to keep the video short, so if it’s a visual “How-To”, use the speed-up feature in your video editing software to shorten the duration.
Give brief answers to a few of the main questions you know your audience is interested in. This is a great way to establish your business’s expert credibility.
This is a powerful brand-building tool as users on social media follow companies typically because they have an affinity for the business and want to learn more about what the brand really is and what it stands for. Show viewers how something works or how something is made and this can lead to major increases in brand loyalty.
By creating a story with a beginning, middle, and end that fits into a 30-second video, you’re bound to easily connect with viewers. Telling stories about real people is ideal, but even telling a story about your customers, your business, or a cause you want to raise awareness on are dynamic tools to build and sustain loyal relationships.
If you’re pressed for time, but feel video marketing is an excellent strategy you want to give a try, start out with the Answering Questions format.
If you schedule a day on your calendar that you can sit down and record 20 videos back to back, you can have 10 months of videos ready to go that get posted online every two weeks. Pretty efficient, right?
BIS Designs is more than happy to come to your location or schedule time in our studio to record video tutorials, testimonials, or any such video as described above. Our comprehensive marketing services can integrate your video marketing with your website, social media, and print marketing endeavors, all the while ensuring your videos are efficiently optimized to help your search engine rankings. Contact our Designs team to learn more about our video marketing services and how we can increase your brand’s recognition, reinforce your business’s credibility, and boost both your search rankings and social engagement.
At the end of each year, we like to pull together the marketing community’s top digital marketing trends to look out for in the upcoming year. By keeping our finger on the pulse, we hope to be able to provide our clients with valuable insights that will sustain their growth and keep them ahead of the curve.
Beacons are another hot new trend that is expected in increase heavily in 2017. BLE Beacons are used within brick-and-mortar stores to “hypertarget” customers through new levels of proximity awareness. They are low-cost transmitters that use Bluetooth Low Energy (BLE) to provide smart devices with valuable location-based information. Beacons can be installed throughout entire buildings and can be used in a variety of ways. These include:
• Sending coupons and notifications when someone is near a specific retail display. • Serving as a store guide by providing a virtual map of a store. • Educating visitors on specific exhibits as they tour a museum. • Alerting people of the arrival and departure times of specific bus routes or plane delays.
Beacons are already being used by 85% of the top US retailers, and it’s estimated that 500 million beacons will be in use by 2021.
With all of the fascinating advancements in technology and the pervasive infiltration of the IoT lifestyles, 2017 looks to be a year that will go down in history as marketing tactics take a giant leap forward and hit their stride.
If you’re ready to explore what makes your target audience tick, give us a call and let’s talk. Our web designers and analysts will work with you to create intriguing and conversion-inducing websites that will be consistently monitored and optimized for the best possible outcomes. Our goal at BIS Designs is your success. Let’s get you back on track! Schedule your free consultation & quote today.
There’s more to running a successful business than simply having a superb product or service. Market saturation and growing consumer power have rendered traditional means of differentiation ineffective. To tackle this, businesses must raise the bar on their customers’ experience.
Your customers don't have time to wait for you to get around to their queries, and they will move on to your competitor if you aren't on top of their needs.
Not convinced on the necessity of using social media for customer support yet? Consider these benefits for both companies and customers:
If you can respond within minutes of a post, you will make your customers very happy. It also demonstrates to their followers – and potentially many others – that your company actually cares and is committed to handling customer service issues quickly.
Consumers like being able to contact businesses on social media. It means they don’t have to waste their time on the phone. To have the chance to deal with a living, breathing person, rather than with a nameless, faceless corporation, is much more palatable. Companies have the opportunity to think carefully about a response and craft it in a casual, conversational manner. This way, the brand voice can still resonate, while at the same time adding the human element.
Customers want vindication when something goes wrong, and posting on social media allows them the perfect place to be heard. Not only does the customer feel more in control, but the company also benefits from the transparency. Other potential customers will witness how well the situation is handled. If you can answer a customer’s concerns quickly and effectively, you ultimately gain trust as a company that really cares and goes the extra mile.
It’s in our nature to share the wealth. When we discover a good company, our altruistic side steps in. A report by Hootsuite claimed that 78% of online customers recommended a brand to friends after a great customer experience. Due to the nature of social media, it only takes a moment to leave a positive review for a company or post on Facebook about a pleasant experience. Resolving customer issues and questions on social media does present some potential risks if not handled correctly and promptly. However, the positive effects solidifies long-term relationships and increases the visibility of your brand in the process. Interested in more benefits of social media? RSVP for our Executive Business Luncheon on How to Develop & Implement a Successful Digital Marketing Plan to Increase Company Revenue.
Read Our June 2016 Newsletter Here!
Read Our May 2016 Newsletter Here!
Sign up for our FREE webinar on February 25th at 2 p.m. CST to listen to us discuss our best campaigns to generate leads and new emails. You can ask questions and listen along. This is a useful webinar both both business owners and marketers. Sign up for the webinar.
If you’re a business, big or small, you need to have a running list of email contacts for marketing purposes. This means collecting your current customers’ emails along with potential customers’ email addresses. Having a running list of emails from your customers and prospects provides valuable ways to marketing your target audience and keep them informed.
Whether you are sending an email blast out about the latest updates and news within your company, promoting a new service or product, or notifying customers about an issue or update that could affect their business, it’s important to communicate with your target public via email.
But for many businesses, particularly small businesses, it’s tough to collect emails, especially if you don’t have a strong email marketing game plan. Even if you do, your current email list will shrink by the end of 2016, specifically by about 22.5%. Email addresses change, get deleted, people leave companies for new ones, and people opt-out of your email marketing. It’s just a fact of email marketing, but you need to have a strategy to tackle that shrinking list.
We use a strong email marketing strategy at BIS Designs, Inc. It’s essential to keep our customers informed and to reach out to prospects and qualified leads. Obviously, we keep an active list of all our current customers and that list is not hard to retrieve, but for generating new emails we use a couple different methods. We also have great advice for B2C businesses, as B2B and B2C marketing can differ.
1) Run online contests and giveaways
This is one of the easiest ways to gain emails. If your business is active on social media (which it should be), run a contest or giveaway that people will want to enter and have participants sign up using their email address. Make sure you specify in the contest or giveaway rules that they are agreeing to be opted-in to your company’s email marketing campaigns.
If you’re going to promote on social media, make sure you always create a landing page or form on your website as well. This will direct traffic to your site and make it easy to submit their information.
2) Create valuable, meaningful content
The saying, “Content is king” really rings true here. People sign up or get added to email lists and then get spammed with irrelevant or badly-written content. Provide value to the reader. This in turn can encourage them to share the email with their friends or colleagues- make sure you have social shares buttons and “email to a friend” buttons on all your emails to make it easy for them to share.
3) Make sure you create specific email lists for your groups
Not everyone in your email list will want to receive an email about a specific product or service. Make sure you send specific emails to specific groups who will be most interested in what you have to say— or else you will have opt-outs and unsubscribes.
4) Have a sign-up form on your website
This is a big one. It goes hand-in-hand with # 1. If you don’t have a way to sign up for emails on your website, then you are missing a huge avenue to gain emails. Very likely, your website visitors are interested in your business and products— that’s why they are visiting your website. Those people are qualified leads that you could market to, and they will more than likely want to sign up for emails from your business. Take a look at our sign-up incentive on our home page.
5) Consider creating a Sign-Up Popup on your website
You’ve seen them before: They are a popup that takes up a good bit of space and asks the website visitor to sign up for more information on a topic. You can easily exit out and continue on the website, so it’s not forcing anyone to sign up, but it’s giving them an easy avenue to enter their information by taking the option to sign up to them and not the other way around.
Mail Chimp offers this service.
6) Host an Event
This goes beyond just email marketing, as hosting an event is another marketing tactic that can do wonders for your company. Whether it’s a luncheon, seminar, webinar or phone conference Q & A, and all these events need email addresses to register. Plus, it puts your company in a thought-leader position in your community. Check out BIS Designs’ events for guidance (We have a webinar on this topic on Feb. 25th!).
7) Cold-Calling
Sure, it’s not the most exciting or fun task, but cold calling on a list of qualified leads is a way to introduce yourself over the phone and ask to send them more information via email. One of the best resources to create a call-down list of your local Chamber of Commerce directory for small businesses.
8) Promote your sign-up forms on social media
Make sure you have a clear way for your social media followers to sign up to your email list. On Facebook, tabs (we like Woobox) or the Call to Action button is a great way to take visitors to the sign-up landing page on your website. Make sure you consistently promote sign-ups in your social media posts with a link to the form.
9) Use social media advertising to promote your company and encourage sign ups.
Make sure the link in your advertisement takes the visitor to a sign-up form with the incentive. Either to “learn more,” “download a free ebook or white paper,” or “to get a free coupon or discount.” Give them a reason to sign up.
10) Partner with another company
Co-host a webinar or event or offer that will generate sign ups through your partner’s audience along with yours. Share leads with each other.
If you’re marketing your business digitally, which you should be in this day and age, you probably have a nicely designed website, maybe some SEO integrated into your site and a company Facebook page. It doesn’t take a huge budget or hours of labor to get your business seen online. Actually, some digital marketing tactics are pretty downright inexpensive.
Compared to traditional advertising via print or TV and radio spots, digital marketing puts less strain on your wallet and can be seen by thousands of people daily. But it really depends on how far you want to go to market your company online. Don’t be surprised if a “barely there” presence is not generating the amount of traffic to your website as you hoped.
But many small business owners ask, “What do I do to help grow my business online?” Well, there are many avenues to go down when it comes to digital marketing, some complex and some simple, but there is one specific tactic we want to highlight: Facebook advertising.
We are firm believers in using social media to help grow a business. Social media creates exposure, two-way communication with your audience and helps expand your business. There are organic ways to do that such as creating valuable content, establishing dialogues with your page fans, posting consistently and sharing interesting, cool articles and knowledge. But there are also paid tactics to grow your business on social media.
Facebook advertising is one of those tactics.
Facebook offers businesses a way to promote, grow and drive website traffic through “sponsored” posts. These advertisements show up on your target audience’s newsfeed and have a strong call to action that prompts viewers to:
The list extends further than just those four CTA's too. It really depends on what you want your Facebook advertising to do.
The best part about Facebook advertising is that you can place your ad in front of the people who truly matter to your business.
You can select very specific demographics that you want to target and Facebook does the rest. For example, say you were a local clothing boutique who catered to women aged 16 – 32 that lived in Baldwin County and are interested in shopping and fashion. You can enter that information and Facebook will find users that match those specifications and put your message in their newsfeed.
But how does this directly translate into new sales?
Well, if you don’t yet see the value, let me simplify:
Facebook ads put your business front and center of the people who matter on a channel they use daily. This exposes your business to people who have not yet heard of your company, but who will be interested in your product, then prompts them to visit your website to take a look at your services/products, and ultimately can lead to those visitors calling about how your business can help them. Ta-da!
Best part of all, as mentioned at the beginning of this post, this is a digital marketing tactic that is very inexpensive. You can create an ad for as little as $10 or as much as $300. It’s all based on your budget. Talk about a deal! Facebook is not the only social media channel offering advertising either.LinkedIn, Twitter, Pinterest and Instagram are other channels that let your business shine.
So, think you want to jump on the Facebook advertising bandwagon, or are you still hesitant? No worries, that is why BIS Designs is here to help. Get in the know all about digital marketing with our free luncheon coming up on January 28 at the Original Oyster House in Gulf Shores, Alabama. RSVP today and enjoy a complimentary lunch and listen to our experts present on “How to Develop & Implement a Successful Digital Marketing Plan to Increase Company Revenue.” We want to help business owners grow their business and market the right way! Walk away with a powerful toolkit to make 2016 the best year yet for your business. Sign up here: http://askbisdesigns.com/seminar
Whitney Jones
Digital Marketing Specialist
Ah, life on the beach. It’s many people’s dream retirement destination. Luckily for us, and everyone else that calls the Gulf Coast their home, someone else’s dream is our life. But as great as it is living by the water, for businesses in our area, it can be extremely profitable. Living in an area where tourism is a main profit-generator, businesses can be either very successful marketing their brand, or sometimes miss the mark.
As tourism fuels our economy here, local businesses look forward to times of the year when tourists are most abundant. Summer, as you can imagine, is the peak-season to travel to the beach for vacations. Spring break and winter getaways are also very popular. But the times of the year people visit the beach play into their demographics too. Fall and winter yield a higher number of elderly visitors, seeking refuge from the harsh winters in the northern parts of the United States, while spring is when many college students vacation for their Spring Breaks.
Local businesses prepare for tourists year-round and adjust their marketing programs based off of the season and the common demographics of visitors for each season. At least most business do. Now that digital marketing is here to stay, and is an important player in the marketing sphere, make sure your tourism marketing includes digital.
Facebook Advertising
Targeted social media advertising lets you select exactly who you want your ad set to reach. Whether its adults aged 55 + whose interests are traveling and shopping, or adults aged 18 – 25 whose interests are water sports and the beach, you can determine your exact audience with Facebook advertising. This lets you get your message out to the people that are most interested in your product.
Social Media
Facebook represents one of the largest online communities in the world. You can connect with friends, groups, and business pages. Set up a business page to engage with fans and followers, inform them of yours services and products, specials and discounts and create a two-way conversation with them instead of just spitting out promotions. Twitter, Instagram and Pinterest are just a few others that have excelled for businesses. Travelers will look up businesses on social media channels to see if they are still in business, check out user reviews and what the business is posting about. Check out BIS Designs' social media services.
SEO
Provide travelers with the information on destinations they are looking for at every stage of their planning process. When deciding upon a destination location, internet users go to search engines, with Google dominating the market at 67%. Google is the key search engine that you should focus on because of all the applications Google owns, such as Google Maps and YouTube, which aids in SEO. The higher your business ranks for your specific keywords, the easier it will be more tourists to find your shop, restaurant or whatever your business may be. Google Maps is now becoming a fast and easy way to search for businesses in the user’s location. There is a lot of SEO works that goes into making your business searchable. Page titles, great content, meta tags, backlinks, and HTML code are just some ways to use SEO to increase your ranking. If you feel overwhelmed with the task of SEO, that is what BIS Designs is here for.
Pay-per-click
PPC marketing uses search engines in a different way to help market your business. PPC is paid advertising that shows up at the top of the search results. Say someone searched “water activities in Gulf Shores.” You can use PPC to have your water recreation business show up at the top of the search results for a limited time. This does not take the place of organic SEO, but helps to showcase your business quickly.
Websites
Make your website responsive on mobile devices. This is a MUST. The majority of travelers, and online users in general, use their mobile devices to search locations and business. In 2014, one half of all local searches were performed on mobile devices. This number is higher in tourists because they are on the go and don’t have a desktop readily available when they are traveling. Use landing pages attached to your website that redirect searchers to coupons or discounts on your products.
Travel Blogs and Review Websites
Reach out to travel bloggers. These bloggers are followed by thousands of people and are opinion leaders online. Pitch your business to a well-known travel blogger and if they agree, these bloggers will come visit your business and write about their experience. User reviews on businesses hold more sway than traditional advertising. You can manage your online reputation through blogs and business review sites, such as TripAdvisor. Review website are a key component to reaching travelers and helping make their decision whether to visit your business, or not.
These suggestions are just the tip of the iceberg when it comes to digital marketing designed for tourists. There are many different outlets and methods to help communicate your message to your target audiences. At BIS Designs, we have a highly-educated staff that understands digital and how to effectively market your business. Give us a call today! 251-923-4252